Helpdesk Technician
The Master's College IT Helpdesk
September 2012 to May 2013 - Santa Clarita, CA
- Provided customer service over helpdesk phone line and in the campus office to students and faculty members
- Helped coordinate two separate satisfaction surveys to measure students' opinion of technical services on-campus
- Tested audio/visual classroom equipment and responded to technical difficulties around campus; deployed computers
- Worked with team members to solve problems, answer student/faculty questions, and track work accomplished in office on various projects